Help and common problems

Quick fixes for the things players ask about most. Still stuck? Email [email protected].

The game is slow, choppy or laggy on my computer

This is almost always your browser's graphics acceleration being switched off, so it draws the game without your graphics card. Turning it back on fixes it:

• Chrome: type chrome://settings/system in the address bar, turn on Use graphics acceleration when available, then click Relaunch.
• Edge: type edge://settings/system, turn on Use graphics acceleration when available, then click Restart.
• Firefox: open Settings, search for performance, and tick Use recommended performance settings (or Use hardware acceleration when available). Then restart Firefox.
• Safari (Mac): acceleration is always on. Try closing other tabs and apps.

If it keeps switching itself off, update your graphics driver (for example with the NVIDIA App, AMD Software or Windows Update). The very first battles can also feel a little slower while the game downloads each unit's picture and sound for the first time.

There's no sound

• Check the Sound on button at the bottom of the battle screen.
• On iPhone, flip the silent switch off. Browsers only start sound after your first tap, so tap anywhere once.

I paid but my coins didn't show up

It usually takes a few seconds. Reload the page and open the Store. If they're still missing after a few minutes, email us with the time of your purchase and the account code from Settings, and we'll sort it out.

Find a match never finds anyone

• Ranked matches never pair two players on the same Wi-Fi network. That's on purpose, to stop people farming wins against their own second account. To play someone in your home, use Play a friend and share the room code or invite link.
• It may just be quiet. Leave the search running for a bit, or play the Daily Challenge or the campaign while you wait.

I lost my progress or got a new phone

Your coins, items and rank are saved on our server, linked to your player account. To move to another device, open Settings > Your account on the old one and copy your account code, then choose Use an account code on the new device. Keep the code private: anyone with it can use your account. Clearing your browser's data without saving the code can lose the account.

How do I delete my account?

In the game: Settings > Your account > Delete my account. Or use the account deletion page.

Something else?

Email [email protected]. Tell us what device and browser you're using and what happened, and a screenshot helps a lot.